Dispute Resolution

The Consumer may, by his express option, submit the dispute resolution to the appreciation of a consumer dispute arbitration center.

In compliance with article 18 of Law no. 144/2015, of 8 September, it is hereby informed that the Alternative Dispute Resolution entities are those listed in the following list:

Consumer Disputes Arbitration Center - Lisbon (CACCL)
Rua dos Douradores n┬║ 116, 2nd, 1100 - 207 Lisbon
Email: director@centroarbitragemlisboa.pt / juridico@centroarbitragemlisboa.pt
Tel: 218 807 030
Web: www.centroarbitragemlisboa.pt

With regard to disputes arising from the supply of goods or provision of services through the Elite Lisbon website, or any other electronic means, the consumer may also resort to the European Online Dispute Resolution Platform, available at https: // webgate.ec.europa.eu/eproposalWeb/

Data taken from the list of Alternative Dispute Resolution entities on the website of the Directorate-General for Consumers in February 2017. At www.consumidor.pt you can consult the updated list.